My session timed out
Booking sessions are timed to give everyone the opportunity to book a campsite. Make sure you have information like your car registration and payment details on hand to ensure your session doesn’t time out. You can also create and/or log in to your account prior to booking to speed up the process.
I didn’t receive a verification code email when signing in
Sometimes the verification emails can be sent to your junk or others folder, make sure to check these as well as your regular inbox. Emails can take longer to send if you have a poor internet connection, if you haven’t received a verification after 30 minutes, try again.
Try using the ‘passcode sent by email’ option if you are still having issues logging in.
How far in advance can I book a campground?
Bookings can be made up to 180 days (approx. six months) before arrival.
How do I see campsite availability?
Hover over the coloured box on the bottom left of a campsite to see what days are available and not available. If a campsite is showing as no match that means you have gone over the maximum number of people and/or vehicles allowed for that site.
Campgrounds can quickly become booked out during peak periods such as school holidays and public holidays, so make sure to book your campsite in advance. If you would like to know more about when to go visit the When to go section on this website.
Can I make changes to my booking?
You can manage your campsite booking up until 11.59pm (AWST) the day before your arrival date under ‘My Bookings’.
Can I cancel my booking prior to the arrival date?
You may cancel all nights of your booking at any time up to 11.59pm (AWST) on the day before the arrival date by going to ‘My bookings’ at Park Stay WA.
We will refund the fee paid with your booking, less any cancellation fee if done so by the cut off period specified at the online campsite booking terms and conditions.
Can I cancel my booking on or after the day of arrival?
If it is the day of your arrival, you will no longer be able to cancel your booking under ‘My Bookings.’ You must email or call the park office contact number on your booking confirmation immediately to let them know you can’t make it. This also allows the campsite to be made available to other visitors for those dates.
Is there a park entry fee?
To see which parks have entry fees visit park entry fees. The park entry fee can be paid online at the time of booking. If you have purchased a Park Pass, simply untick the park entry fee box when entering your car registration details whilst completing your booking.
How do I pay for my campsite at a non-bookable campground?
For non-bookable campgrounds, instructions for paying camping fees are displayed at park entry and/or at campgrounds. If a ranger or volunteer campground host is present at the park entry or campground they may take payment, usually cash only. If there is self-registration, complete the details on a registration envelope, insert the cash, seal the envelope, and deposit it in the receptacle provided. It will be collected by a ranger.
Can I apply for concession?
Only holders of the following Australian-issued cards are entitled to concession camping fees:
- Seniors Card
- Age Pension
- Disability Support
- Disability Support (Blind)
- Carer Payment
- Carer Allowance
- Companion Card
- Department of Veterans’ Affairs
When booking a campground, under campers select the number of concession adults staying at the campsite. For more information visit concessions.
Can I transfer a booking to another person?
Bookings cannot be transferred to another person or another campground. If you would like to camp at a different campground to the one you have booked you may, subject to other conditions, cancel and make a new booking at another campground.
Can I book multiple campsites for a group?
Where bookings are available, one person may not book more than one campsite. A group wishing to camp together must book their own individual campsites. Adjacent sites cannot be guaranteed. Read more about group bookings.
Schools, club events or larger groups
Contact the local office of the campground you would like to stay at to make an enquiry.
Can I bring my pet to the campground?
Pets are only permitted in some parks; they are not allowed in national parks even if you are just passing through. For further information on where you can bring your pet visit pets in parks.
Why is the campground closed?
Most parks are open throughout the year, but it is sometimes necessary to close facilities or entire parks to visitors for safety or conservation reasons. Closures for programmed conservation, maintenance and development work are scheduled to minimise impact on visitors as much as possible. When closures are unplanned, they will re-open at the earliest opportunity.
Notice of park closures can be found at Park Alerts.
Parks can be very busy on public holidays and during Western Australia’s school holidays. If you are travelling during these periods, you should book accommodation and tours early to give yourself the best chance of securing a spot.